Need Help?

Search Help Guide

Search for answers from a list of commonly asked questions on kit usage, shipping, product information, and more.

Contact Us

Need urgent help? Drop us a call at +03-76442678

Alternatively, you may also email us directly at:
[email protected]

Customer Care & Support

Before You Buy

How It Works

How Advanx Health Works

What Is The Difference Between Genotyping And Sequencing

Why Do You Need Saliva Samples

How Does Advanx Health Process My DNA

Ordering And Shipping

Giving Advanx Health Services As A Gift

Can I Ship To Multiple Addresses

How Do I Track My Order

How To Pay With Split

What Countries Do You Ship To

What Payment Options Are Available

What Shipping Options Are Available

Where Can I Purchase Advanx Health Kits

Product Overview

About DNA Explorer

Receiving And Viewing Your Results

What You Can Learn

Can Advanx Health Identify My Ancestry

What Wellness-Related Information Can I Learn From Advanx Health

What Health Risks Information Can I Discover From Advanx Health

Getting Started

Saliva Sample Status

Has My Sample Reached The Lab

When Will My Results Be Ready

Why Do Some Saliva Samples Fail Analysis

Using The Kit

Getting Started With Your Saliva Collection Kit

Providing Your Saliva Sample

Sending Your Sample Back To Us

Tips For Providing Your Saliva Sample

Who Can Use Advanx Health Saliva Collection Kit